Delivery & Returns
We use Hermes as our preferred delivery method using a signed for service but also offer the following local and collections services too which can be selected at checkout!
Delivery charges are £3.85 using a signed for service which takes approx. 2-4 working days.
Need your item faster we also offer a 1-2 day service for £5.95
Click & Collect in store
Local delivery within a 3 mile radius from store £2.00
All of our orders are loving packed in recyclable, reusable and biodegradable packaging, which is much kinder to the environment, we say no to plastic!
If your order has been accepted, we will dispatch your order as quickly as possible Monday to Friday, the same day where possible. Orders placed after 1pm on Fridays will be dispatched the following Monday. For any orders placed over the weekend, these will be processed the following Monday.
Hassle Free Returns
Here at Nature’s Gift Children’s Organic & Sustainable Clothing we want you to be happy with your purchase! If for any reason you are unhappy with your purchase please do not worry, we offer a 14 day returns policy, where you can return any unused item(s), in its original packaging, with tags still attached in their original condition.
Can I Exchange an Item?
Unfortunately, at present we do not offer exchanges. If you wish to exchange your item for an alternative size, please email us at email@example.com where we will be happy to assist you.
Faulty / Damaged Items.
If you have received items which are damaged or faulty please email us at firstname.lastname@example.org where we will be happy to help you.
How Do I Return An Item
Simply email us at email@example.com stating the reason for return and your order number and we can then issue you with your unique returns number.
Please send your parcel back to us quoting your returns number and reason for return using your method of courier. Please ensure that you have proof of postage and a tracking number when returning your parcel as we will not be held responsible for lost parcels returned to us without Tracking Information.
We aim to credit to your original payment method within 10 working days.
All delivery charges are non-refundable in any circumstances. If you received free shipping for spending over a certain amount and your refund takes your total order amount under the spend threshold, we reserve the right to also deduct our standard shipping fee of £3.85 from your refund.
What is your return address
Please return items to our Head Office:
Nature’s Gift Children’s Organic & Sustainable Clothing
31 Sandringham Meadows